FAQ

Frequent Asked Questions (FAQ) answers most of the common queries that we receive about our products and services. Much of the mail we receive falls into certain categories, and this FAQ addresses the most common of these.

Product

A. PRODUCT SELECTION

What is my tyre size?
I don't see tyre size on sidewall. How can I get?
What tyre design is be better for my vehicle?
Can I install my tyre by my own?
Can I change one tyre only?
What is my tyre size?

The tyre size can be read off from the sidewall of your tyres. It would be a string of numbers looking like 205/55R16. The size is molded into the side.

I don't see tyre size on sidewall. How can I get?

If the tyre is severely damaged and it is not possible to obtain the size from the tyre, locate the vehicle or machine data plate which will list the tyre size installed by the manufacturer. Lastly, if you still have difficulty, contact your dealer or representative.

What tyre design is be better for my vehicle?

This will depend greatly on your driving style and personal preference. Taurex Tyre provides a brief write up on each tyre on the website. The general guideline for choosing of tyre patterns are:

Directional design: For wet performance
ADVANTAGES:
Good water dispersal
Good wet weather stability
To Note:
Higher tyre noise (for designs with wide grooves)
Front to rear rotaion only

Symmetrical design: For comfort (quieter ride)
ADVANTAGES:
Usually designed for quieter ride and comfort
Easy rotation
To Note:
For the everyday driver

Asymmetric design: All rounder performance
ADVANTAGES:
Combination of wet performance and comfort
Ease of rotation
High speed and cornering stability
To Note:
A little of both

Can I install my tyre by my own?

No. Tyre installation require specialized equipment, tools and training. Installation should be done by a qualified tyre technician.

Can I change one tyre only?

Yes, you can. However, we do not recommend differing tyre design to be mixed on the same axle, especially for family car or suv, which tyres should always be changed in pairs, to prevent uneven wear or imbalance of tyres. And it is another case if for specialty equipment.

B. TECHNICAL INFORMATION

What are the basic tyre information we should know?
Where can I get more tyre-related technical information?
Where can I get more Taurex Tyre product information?
How is quality of Taurex Tyre? What test have they gone through?
How are the tyres manufactured? We would like to understand the manufacture process.
I have an issue with one of your products. What should I do?
What are the basic tyre information we should know?
test-Alt Text
  • 1. Tyre brand name
  • 2. Pattern or model code
  • 3. Tyre size
  • 4. Service description (Load index & Speed symbol)
  • 5. ECE or EEC type approval number**
  • 6. ECE noise approval
  • 7. North American recall code
  • 8. Date of manufacture code
  • 9. UTQG quality rating
  • 10. Maximum permitted load (USA)
  • 11. Maximum permitted inflation pressure (USA)
  • 12. Denotes tubeless construction
  • 13. Safety warning
  • 14. Direction of rotation (Directional or Composite tyres)
  • 15. Rim fitment instruction (Asymmetrical or Composite tyres)
  • 16. Denotes extra load tyre construction
  • 16a. Denotes reinforced tyre construction
  • 17. Position of tread wear indicators.
  • **(C & U regulations stipulate all tyres used in the UK must carry an E number)
Where can I get more tyre-related technical information?

Speed Symbol

An alphabet representing the maximum speed of this tyre.
SpeedCategory
S180 km/h ( 112 mph )
T190 km/h ( 118 mph )
U200 km/h ( 124 mph )
H210 km/h ( 130 mph )
V240 km/h ( 149 mph )
*W270 km/h ( 168 mph )
*Y300 km/h ( 186 mph )
Where can I get more Taurex Tyre product information?

If you did not find what you need on the <<Products>> section of our website, you can easily find more information by accessing it from Truck and Bus tyres, Car Suv Van tyres, Racing Sport tyres, Specialty Equipment tyres, Taurex Mobility Lifestyle. You will find all technical specifications and detailed explanation on the features and benefits of all our products.

How is quality of Taurex Tyre? What test have they gone through?

Our company has state-of-the-art manufacturing facilities and strict policies on quality control and testing. please review more about our R&D Technology.

How are the tyres manufactured? We would like to understand the manufacture process.

All our ranges of products are produced and approved by following a series of 16 intensive internal audits of the factory’s production and quality control processes. Please review more about our production process.

I have an issue with one of your products. What should I do?

If you have issues with one of our tyres, you can contact your local dealer who will look into your matter with our sales representatives. You can easily find a local dealer by clicking on the « Find a Dealer » tab. If there is no Dealer available in your region, please contact us with info@www.taurextyre.com

Company

A. BASIC INFORMATION

How many sales person are there in the company?
Do you have your own factory? Please provide pictures of your own factory.
Where is the factory situated?
How many workers are there in the factory?
How is the development of technology pace like? What kind of manufacturing team you have?
What are the existing markets that Taurex Tyre is working with?
Do you have your own factory? Please provide pictures of your own factory.

We have direct agreement with manufacture to produce our brand products. Please review more about our production process.

Where is the factory situated?

We are based in China. We are working with one of top 10 manufacturers based in China and production base in the Southeast Asia.

How many workers are there in the factory?

Our manufacturing facility has production in excess of total 1,500 million tyres which cover all ranges of products, and also it can be increased with market demand.

How is the development of technology pace like? What kind of manufacturing team you have?

We enforce strict quality standards in our production facility. The tyre carcass has a very established technology, the tread surface has a fixed formula.

Order

A. TERMS AND CONDITIONS

What is the minimum order quantity?
What currency do you accept?
How is the payment terms like?
Can you provide free tyre sample?
Can I request for free tyres to conduct my own testing? Do I get reimbursed for the cost involved?
How is the product packaging like?
Where can I buy taurex products in my region. How much do they cost?
The price set for the new product from Taurex Tyre is so high, it might be difficult for us to sell them.
What is the minimum order quantity?

We accept order of any volume. Generally is 20ft container.

What currency do you accept?

We deal with USD only.

How is the payment terms like?

Our usual payment terms are telegraphic transfer(TT), LC and open account. Please advise if you require other payment methods.

Can you provide free tyre sample?

It depends on if you need it. But the delivery cost you need pay.

Can I request for free tyres to conduct my own testing? Do I get reimbursed for the cost involved?

We are sure that our products have gone through intensive testing and launched with successful results. For passenger car tyre, a fee of US$400 will be collected for 4 pieces of  tyres respectively. We agree to testing of 4 tyres upon your first order of 20 or 40 footer. Upon your first order, we will return your deposit for these testing tyres.

How is the product packaging like?

We do not provide wrapping for our products. Please advise if you require packaging. Packaging image is as attached in tab of warehouse.

Where can I buy taurex products in my region. How much do they cost?

If you are individual vehicle owner, you can find a local dealer by clicking on the tab of «Find a Dealer».
If you are an Original Equipment Manufacturer, a dealer or a distributor, please get in touch with us through the Contact form page.

The price set for the new product from Taurex Tyre is so high, it might be difficult for us to sell them.

We have invested significantly in the production of our brand and would appreciate your marketing to your targeted audience.

Delivery

A. DELIVERY TERMS

What are the forwarders that you are using?
If we decide to use our own forwarder, is there any special requirement?
What is the buffer like for the quantity ordered?
What documents and proof does the company provide?
What are the forwarders that you are using?

We use the following forwarders such as MSC, China Shipping, CMA and Maersk. Please review more about Shipment Logistics.

If we decide to use our own forwarder, is there any special requirement?

Your forwarder cannot release the container or surrender B/L unless instructed by us.

What is the buffer like for the quantity ordered?

We allow a 10% buffer for the order quantity and need 10% packing variance of your order quantity.

What documents and proof does the company provide?

We provide B/L, commercial invoice, packing list, certificate of origin. If you require further documentation, please advise.

Marketing

A. SELL PROTECTION

What is the volume of tyres to order to be the exclusive dealer for Taurex Tyre?
If I own the dealership of a country, can I sell to the neighbouring countries? (if there are no dealers in those countries)
Is there proof of being the dealer of Taurex Tyre?
How can we protect the different dealers within the same province or same country?
What is the development plan and service protection for the customers?
If customer would like to undertake our brand, what kind of marketing support can the customer expect from Taurex Tyre?
What are the marketing materials that Taurex Tyre can provide to enhance better local marketing?
Is there proof of being the dealer of Taurex Tyre?

We can issue a certificate of acknowledgement if required.

How can we protect the different dealers within the same province or same country?

We appoint dealership against our expected volume, if you can fulfill our requirement, we see no reason to appoint other dealers.

What is the development plan and service protection for the customers?

We will go through a strict dealer selection process and support our dealers in their growth.

If customer would like to undertake our brand, what kind of marketing support can the customer expect from Taurex Tyre?

We will provide support of X% of your annual sales revenue. We will provide a rebate accordingly

What are the marketing materials that Taurex Tyre can provide to enhance better local marketing?

All marketing materials will be prepared beforehand and all publicity materials will be provided depending on your order. Please advise if you require more.

After sale

A. QUALITY GUARANTEE

Do you have any guarantee for the tyres you sell?
What are the solutions for defective tyres?
If the tyres received has external defects, eg, bent bib, how would Taurex Tyre handle these cases?
Do you have any guarantee for the tyres you sell?
Taurex Tyre is responsible to all tyres sold. Manufacturers give about 4 years’ guarantee on shelf life, and a tyre within this period of manufacture is considered fresh. These are some general exclusion:
  • Tyres are damaged by road hazards, fire, accidents, corrosion, or other Acts of God.
  • Tyres are of normal wear and tear.
  • Tyres were misuse, for example, via kerbing, running over foreign objects and potholes.
  • Tyres damaged from improper fitting, improper inflation pressure, faulty rims, negligence, alteration or repairs.
  • Warranty cease at 1.6mm of remaining tread depth.
  • Use in motor racing or exceptional use.
Approach the fitting location for an initial investigation if you encounter any issue, or write to us at info@www.taurextyre.com
What are the solutions for defective tyres?

We have internal policy for defective tyres. Please review more about the process.

If the tyres received has external defects, eg, bent bib, how would Taurex Tyre handle these cases?

We have strict policy on the physical conditions. If you have any issue, we will handle it case by case basis

Got your own Question? Here are some options:

Contact Support

More product-related questions, please get answers from the product lines below: Specialty Equipment tyres / Truck and Bus tyres / Car Suv Van tyres / Racing  Sport tyres

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